Xact Technology Privacy Policy
This Privacy Policy describes the privacy polices and practices of Xact Technology, LLC (“Xact Technology”) regarding the Xact Technology.com Web site, privacy@XactTechnology.com (the “Web site”), and regarding Xact Technology’s location-based services (the “Services”), which are described in Xact Technology’s Customer Agreement, which is available on the Web site. Certain aspects of the Services utilize Google Maps. Visit http://google.com for the Google Maps Privacy Statement
Information Xact Technology Collects to Provide the Services.
A person who purchases the Services (a “Customer”) must provide his or her name, address, telephone numbers, email address, and payment card information (“Personal Information”) to Xact Technology to activate the Services. Customers must promptly notify Xact Technology of any changes to such Personal Information. Xact Technology may also receive other information about a Customer, such as credit information, from other sources. Xact Technology will consider any such additional information about a Customer as Personal Information.
When the Services are being used, Xact Technology periodically collects GPS coordinates that show the location of the pet, vehicle, or item that Customer chooses to track using the Services (“Location Information”). Xact Technology or its contractors retain Location Information on their servers. Location Information regarding Services performed for each Customer is linked to the Personal Information of that Customer.
A Customer’s Personal Information will be retained for as long as the Customer receives the Services and for any period during which there is a dispute between the Customer and Xact Technology. Location Information will be retained for each Customer for a period that Xact Technology will decide in its sole discretion.
Customers may suspend the collection of Location Information by turning off the Advanced GPS Device that Xact Technology uses to provide the Services. Customers may terminate the collection of Location Information by terminating the Customer Agreement, as described in that agreement.
Xact Technology may remove data that identifies any specific Customer from Personal and Location Information and combine such data to create “Aggregate Information.” Such anonymized Aggregate Information is not Personal or Location Information.
Information Xact Technology Collects from the Web Site.
When Customers and others visit the Web site, Xact Technology collects the visitor’s IP address (the unique set of numbers used to identify the visitor’s computer), and his or her registered domain or home server. Xact Technology also collects information pertaining to the visitor’s operating system, browser version, referring site, and keywords used to locate the Web site.
Xact Technology, its contractors and other third parties that help Xact Technology provide the Services or the Web site (“Xact Technology’s agents”) may use “cookies” to improve visitors’ experience at the Web site. A “cookie” is a small file placed on a Web site visitor’s computer hard drive that identifies the computer and data about the visit so that, when the visitor returns to the site, the site recognizes the visitor, which allows Xact Technology to tailor its site to the visitor. Cookies do not contain personally identifiable information but may be linked to Personal Information that visitors provide to Xact Technology. Advertisers that place ads on the Web site may use their own cookies. Any information collected by advertisers is not subject to this Privacy Policy.
Xact Technology may use Web beacons, also known as “Web bugs.” Web beacons are typically small (1x1 pixel) graphic files placed on Web pages and other electronic documents that are often the same color as the background of Web page or other file. Web beacons can collect the IP address of the computer that the Web beacon is sent to, the URL of the page the Web beacon comes from, and the time the Web beacon was viewed. Xact Technology does not place Web beacons that link to Personal Information on other sites, nor does Xact Technology permit third parties, other than those working on Xact Technology’s behalf, to place them on Xact Technology’s site. Xact Technology may use Web beacons on the Xact Technology Web site and may link a particular beacon to Personal Information.
If a visitor requests information or orders products or services from Xact Technology by sending Xact Technology an e-mail or by filling out a registration form on the Web site, Xact Technology may save the visitor’s e-mail address and any other information that the visitor provides. This information may be used by Xact Technology to provide services or products the visitor requests and to contact the visitor in the future by mail, by e-mail, or by phone to convey information about Xact Technology 's services. Such information also allows Xact Technology to respond to visitors’ inquiries concerning career opportunities at Xact Technology. Visitors will always be provided with the option not to be contacted or to unsubscribe if they register with the site.
How to Access and Correct Information Obtained by Xact Technology.
A Customer may obtain a copy of the Personal Information and the information collected from the Web site that Xact Technology has regarding that Customer by emailing a request for a copy of that information to privacy@XactTechnology.com or by sending a letter to 105 Madison Ave, New York, NY 10016 USA. Xact Technology will make a good faith effort to mail the information to the Customer at the address previously provided by the Customer if Xact Technology is supplied with sufficient information to allow it to confirm the identity of the person making the request. If any of the information regarding the Customer is inaccurate, the Customer may send corrected information and a request that Xact Technology correct its records to privacy@XactTechnology.com. Xact Technology will make the correction if Xact Technology is supplied with sufficient information to allow it to confirm the identity of the person making the request.
How Information Is Secured.
Xact Technology uses a variety of physical, technical, and procedural safeguards to guard against loss, misuse, and alteration of Personal and Location Information. For example, Location Information transmitted from Devices to Xact Technology is encrypted; access to Personal Information is limited to Xact Technology and contractor personnel who need the information to provide the Services; and Xact Technology uses and requires its contractors to use technical measures to guard against unauthorized access to Personal and Location Information. Xact Technology also requires Customers to use user identification and passwords to access Personal and Location Information. Similarly, when visitors to the Web site conduct payment card transactions with Xact Technology, Xact Technology uses procedures required by the Payment Card Industry Data Security Standards.
Xact Technology cannot, however, guarantee the security of any Personal or Location Information, or information collected from the Web site. Despite Xact Technology’s efforts to secure such information, it may be accessed, disclosed, altered, or destroyed by a breach of Xact Technology’s physical, technical, and procedural safeguards. Customers use the Services and visitors use the Web site at their own risk. If Xact Technology learns that a Customer’s Personal or Location Information has been disclosed to an unauthorized person, Xact Technology will attempt to notify the Customer.
How Xact Technology Uses Customers’ and Web site Visitors’ Information.
Xact Technology uses each Customer’s Personal and Location Information to provide Services to that Customer. Xact Technology does not collect information of any kind other than to provide such Services. Xact Technology does not currently share, sell, or rent any Personal or Location Information or information collected from the Web site to any third parties, other than to Xact Technology’s agents, and does not intend to do so in the future.
Right to opt-out: Any Customer who does not want Xact Technology to share, sell, or rent any Personal or Location Information or information collected from the Web site to any third parties, other than Xact Technology’s agents has the right to opt-out of such potential information sharing. To request that such information not be shared, a Customer should either send an email to privacy@XactTechnology.com or send a letter to Xact Technology, Director of Customer Care 105 Madison Ave, New York, NY 10016 USA.
Xact Technology may share Personal Information, Location Information, and information collected from the Web site with Xact Technology’s agents, corporate affiliates, or advisors who help Xact Technology operate and improve its business. Xact Technology has entered into written agreements with its agents, corporate affiliates, and advisors to which it discloses Personal Information, Location Information, and information collected from the Web site that requires them to adhere to pertinent provisions of this Privacy Policy and the Safe Harbor Principles issued by the U.S. Department of Commerce, which are available at http://www.export.gov/safeharbor/SH_Privacy.asp. Xact Technology also prohibits its agents, corporate affiliates, and advisors from using any information disclosed to them by Xact Technology for purposes other than implementing Xact Technology’s instructions.
Xact Technology may use Aggregate Data to analyze how Customers use the Services to determine ways in which Xact Technology can improve the Services and to consider offering new services to Customers. Xact Technology may also use information collected from the Web site to analyze traffic to the Web site to determine how to improve the site. Xact Technology may also use information from a Web beacon to ensure that a Customer can move between Xact Technology’s technical assistance Web page, the Customer service page, and Xact Technology’s online store and still be recognized as the same Customer.
Xact Technology may use or disclose Personal and Location Information and information collected from the Web site: to comply with applicable laws; to protect the rights and property of Xact Technology or others; to protect a person’s safety; to prevent abuse; as evidence in legal proceedings; to cooperate with properly authorized law enforcement investigations; and in response to subpoenas from third parties. Xact Technology will use good faith efforts to promptly notify a Customer of any subpoena that seeks any of the Customer’s Personal or Location Information to enable the Customer to seek to quash the subpoena. Finally, Xact Technology may disclose or sell Personal Information and information collected from the Web site as an asset in conjunction with the sale of Xact Technology to a third party or in conjunction with the sale of a portion of Xact Technology’s assets.
Children’s Information
Xact Technology recognizes the importance of protecting the privacy of children. Xact Technology will not knowingly collect any personally identifiable information from children. Personal Information collected from a Customer must be information from an adult.
Consistent with the Children’s Online Privacy Protection Act, the Web site is not directed to children under the age of thirteen. When a visitor to the Web site discloses information on the Web site, the visitor represents that he or she is an adult. If a child visits the Web site and provides his or her personally identifiable information, Xact Technology will delete that child’s information from its records at the request of the child’s parent or guardian.
Information Collected by Others
This Privacy Policy addresses only the policy and procedures of Xact Technology. Xact Technology is not responsible for the privacy policies of third parties, including but not limited to those whose web sites may be linked to the Xact Technology Web site.
Verification
Xact Technology has self-assessed that its Privacy Policy conforms to EU Safe Harbor principles regarding personal information received from the EU.
Enforcement
If a Customer believes that his or her rights as described in this Privacy Policy have been violated by Xact Technology, the Customer should email Director of Customer Care at privacy@XactTechnology.com or send a letter to Xact Technology, Director of Customer Care at 105 Madison Ave New York NY, 10016 USA. Xact Technology will attempt to resolve Customer complaints as quickly as possible.
If Xact Technology is unable to resolve a Customer’s complaint regarding an alleged violation of this Privacy Policy, the Customer may file a complaint with the Data Protection Authority for the country in which the customer lives.
Amendments to this Privacy Policy
Xact Technology reserves the right, at its sole discretion, to change, modify, add to, or remove any portion of this Privacy Policy, in whole or in part, at any time. Xact Technology will include such Amendments on the version of this Policy that is posted on Xact Technology’s Web site (www.XactTechnology.com) and will notify Customer by e-mail that the Policy has been amended. Amendments to the Policy will take effect immediately upon being posted to the Web site. Customer’s continued use of the Services after Xact Technology posts an Amendment constitutes Customer’s acceptance of and consent to the Amendment. If Customer does not accept such an Amendment, Customer must notify Xact Technology within 30 days after Xact Technology notifies Customer of the Amendment that Customer has elected to terminate the Services rather than accept the Amendment. Xact Technology will not charge Customer a termination fee if Customer terminates the Services as described in this paragraph.
Contact Us
For more information about our Privacy Policy and practices, e-mail us at privacy@XactTechnology.com or call 1-555-555-5555
By using the Services or the Web site, you acknowledge that you have read and accepted this Privacy Policy. If you do not accept this Privacy Policy, please do not use the Services or the Web site.
Copyright © 2008, Xact Technology, LLC.